Frequently asked questions

WHEN IS RECEPTION OPEN?
 

From 8am - 8pm.
You'll need to report to reception and register before pitching.

WHEN CAN I PITCH UP?
 

From 12pm on the day of arrival.

WHEN DO I HAVE TO DEPART?
 

Before 12pm on the day of departure. If you stay later you may be charged for an extra day.

CAN I EXTEND MY STAY?
 

Of course! Just let reception know before 10am and we'll try to accommodate you.

CAN I BRING MY DOG?
 

Certainly! We love our four-legged friends. There is just a small charge of 3 euros a day.

CAN I LET MY DOG OFF THE LEAD?
 

We do ask that you keep them on a lead and under control at all times.

CAN I BRING MY DOG IN TO THE BAR?
 

Unfortunately, pets (except registered guide dogs) are not allowed in the communal buildings. This is in order to avoid disruption to others, and includes the toilets, swimming pool and play park.

CAN I LIGHT AN OPEN FIRE ON MY PITCH?
 

Unfortunately, it is illegal to light open fires in Spain.

CAN I USE A BBQ ON MY PITCH?
 

You can! So long as the BBQ is gas, raised off the ground and in a suitable container. This can change if conditions are extremely dry.

ARE THERE FIRE EXTINGUISHERS ON SITE?
 

There are water hydrants and firefighting equipment placed at strategic spots around the site. Reception will let you know their locations.

WHAT HAPPENS IF WE NEED TO EVACUATE?
 

In this extremely unlikely event, the staff have been fully trained to deal with emergencies. Just follow their instructions.